Dental Treatment Testimonial: Pamela's Story
For the last several years, Pamela has come to Dr. Balloch for everything from general dentistry to extensive dental work. During her dental treatment testimonial, she says that she finds the staff so friendly that she often chats with them in the office and over the phone. Having moved out of the area a couple of years before, she tried other dentists, but came back to Dr. Balloch and his team because of their compassion and expertise.View transcript
I have had everything from general dentistry to major dental work over the last seven years being with Dr. Balloch. So I have seen the dentist's assistants with cleaning. I've had crowns and cavities. I've also done an implant with Dr. Balloch as well as Invisalign. So I really have gone through the full gamut of dental procedures with him. I moved to Glastonbury in 2007 and needed a new dentist because I came from out of state and I just started doing my research. I just started looking online, asking new moms in the neighborhood for any recommendations and started going to a couple of them and came across Dr. Balloch. I love the staff. We joke about it because when I come I tend to overstay my welcome a little because I end up chatting to the ladies at the front. So everyone from Amy at the front to the assistants to Dr. Balloch's assistants, I've just gotten to know them over the last seven years. I feel pretty fortunate. The one thing they're really good about is they remember everything. So they're always asking about my family and the kids and just a genuine feel about them overall. It feels like you walk in and they're genuinely concerned about you and interested in you and then the next step is okay, what's going on? What do we need to fix? Or it's time for maintenance. Let's make sure we get our cleanings done. So whatever it is and, you know, I travel to come here so for me it's even more important to get that extra time with them if I need it. So it works out really well for me. I will call the office which I do all the time. I'm like "Oh, hi, Amy. It's Pam," like she would know who I am where I'm sure she probably has dozen other 'Pams' as clients, but she somehow, she knows who I am and she'll go, "Oh, how are the kids doing? Oh, how's work going?" You know, she knows and I love that. I love that relationship, I mean, which you don't get with a lot of dentist or doctor offices these days. I have moved out of Glastonbury. About two years ago I moved down to Greenwich, Connecticut and when I moved down that way I thought I'm gonna find new doctors, new dentists, I have to do the whole, you know, the whole new thing down there. I went to three or four dentists and I couldn't do it. The relationship wasn't the same. The expertise wasn't the same. So I continued to come up and see Dr. Balloch from where I live now just because I know that my teeth are healthy. He'll fix any problems I have and I'm good to go. You know, I'm not one of those patients, unfortunately, that just comes twice a year for cleanings. I always seem to have something going on or something pop up and so for him to work around his life and his schedule, that's important for me. I would definitely recommend Dr. Balloch. I have had a fantastic experience with him over the last seven years since I've been a patient and I don't know if I would want to go to anybody else. So I'm just fortunate enough to be able to call in and get an appointment when I need it.