In addition to providing top-quality services, Dr. Balloch and his team believe in comfortable dentistry, and creating a friendly, home-like atmosphere. The practice does not look and feel like a typical dental office. Patient can feel at ease in the living room-style waiting room, and enjoy amenities like headphones, massage chairs, and televisions on the ceiling.
Aside from the mastery level of dental care and the fact that we try to create a friendly family atmosphere, we feel it's critical to create an atmosphere of comfort for the patients as well. It's not enough for them to just feel like they're friends and family. We want them to know that when they come to our practice they're not going to have any discomfort.
Consequently, we tried to design our waiting room to look like a normal living room. Our treatment rooms have all the latest dental equipment for comfort. We have very plush dental operating chairs with massage and heat functions. We offer bolsters for their knees, blankets to stay warm, headphones for music, there are televisions up in the ceiling to watch their favorite programming, and we also offer warm paraffin hand treatments that everybody seems to love.
The actual dentistry itself is done in a painless manner. I love giving patients Novocaine because they look at me afterwards and say, "Is that it? Is that all it is?" because it truly doesn't have to hurt anymore. And for those folks that have other problems, there are some people who are afraid. They have terrible memories of childhood dentistry. They're phobic. They have to come into our waiting room with other people. We offer options for them for their treatment as well in the form of sleep dentistry. So from coming in and getting a high level of dental care, being treated like friends and family, and being treated in a comfortable, pain-free atmosphere, I think is wonderful for our patients.